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Jul 18

Visiting health services manager helps improve care at Inverell Hospital

FELICITY Wardle has had three months on the job as acting service manager for Inverell District Hospital, with two more to go. Her brief tenure has been the least of her worries; she hit the ground running.
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PASSIONATE ABOUT CARE: Inverell District Hospital’s acting service manager Felicity Wardle.

“I did, and I still am, every day, for 12 hours a day,” Ms Wardle said, chuckling.

As health services manager, she oversees human services; patient care and financial services within the hospital.

The Armidale-based health cluster educator has been a midwife, critical care nurse, managed Guyra’s health service for four years, has a master’s degree in applied management, and a strong clinical governance background.

“I’m mostly passionate about ensuring that patient care is evidence-based and collaborative across the whole team,” she said.

“It’s not about me coming in with my white knight. It’s about engaging staff and bringing them along the journey to make sure that their health care that they’re providing is the best that the whole team can provide.”

Ms Wardle said she raised her hand when the position came up. She said Inverell had a busy district hospital that served a large population, and not without its challenges.

“Not unique, but they’re challenging as far as doctor recruitment, staffs’ ability, insuring clinical care, working remotely in a rural place,” Ms Wardle said.

She said staff recruitment was on the top of her list when she took the job.

“To make sure we’ve got the right people in the right position, doing the right job,” she said.

“We’re just about there now.”

Ms Wardle has enjoyed her stay in Inverell, and said there was some fantastic staff at the hospital.

“And I think, given the challenges, and it’s been an honour, a real honour to work with them, and to help them to get over the humps and to build a new future for next year.”

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